Frequently asked questions
Welcome Discount
15% off code (KEI15) on first purchases when signing up for the newsletter.
Delivery Time
International: 7–10 business days via DHL.
Egypt: 3–5 business days.
Times may be longer during busy periods or sales.
Showroom/Store
Showroom located in New Cairo. Visits are by appointment only.
Opening hours: Sunday to Thursday, 10:00 am – 6:00 pm.
Customer Service
Email: keidressinfo@gmail.com.
Hours: Sunday-Thursday from 10:00 am – 6:00 pm.
Faulty Items
Contact customer service with the order number and style for a solution.
Duties & Taxes
Egypt: Prices are inclusive of goods and services tax.
International: Customers are responsible for any customs/import duties or taxes.
Pre-orders
Full payment required at the time of purchase.
Subject to delays; delivery dates may change.
Standard return/exchange policies apply.
All items in one order are dispatched together when the pre-order is ready.